Refund & Returns Policy

Last updated: June 2026

Because every Fancupster product is made to order, we do not accept returns or exchanges for buyer's remorse or incorrect size selection. Please check our size guides carefully before ordering.

When You Are Entitled to a Refund or Replacement

We will offer a free replacement or full refund if your item arrives:

• Damaged or defective
• With a production error (wrong design, misaligned or flawed artwork)
• Significantly different from the product description

To claim, email werkcm1@proton.me within 14 days of delivery with your order number and a clear photo of the issue.

EU Consumer Rights

As an EU consumer, you have a statutory 14-day right of withdrawal on most purchases under the Consumer Rights Directive. However, goods made to your specification are exempt from this right under Art. 16(c) of Directive 2011/83/EU. By placing an order you acknowledge that your item is personalised/made to order.

Shipping Errors

If your order is lost in transit, contact us after the estimated delivery window has passed. We will investigate with the carrier and arrange a replacement or refund as appropriate.

Contact

werkcm1@proton.me — we respond within 2 business days.